I do not even have to say it...😮💨 exhausted 😮💨

I visited the Russell's furniture store in bellville on the 30/06/2023 and was assisted by an assistant Mymoena with opening an account with them.

01/07/2023 my items were delivered. I was surprised with the fast and good service, only to find out they delivered a 2nd hand Restronic bazaruto king size bed which was shop soiled without informing me and charged me for a brand new bed. I reached out to the sales assistant the same day to report this and she told me the beds do not come with warranty books and also had no packaging but a small piece of cling wrap covering the mattress.

02/07/2023 I reached out and she asked for pictures. I waited and nothing was said.

05/07/2023 I reached out again telling her I'm not happy with their service and would like to return the bed. She promised to sort it out and keep me updated. Which was a lie. 10/07/2023 I reached out again asking why has there not been communication made and why is the bed not being collected. The sales assistant made an appointment with me for the next day to come instore.

11/07/2022 I went instore and was told it's that sales assistants off day. I asked for the manager Cassiem Orrie and was informed that he knew its a shop soiled bed and the sales assistant failed to inform me. He admitted to sending the bed out of the store and cling wrapping it. Yet I was charged for a brand new bed. He said he will cancel the bed and collect it ASAP which was empty promises as well.

12/07/2023 Cassiem Orrie called to ask me to sign a restructuring form and send it back ASAP in less then 30mins I sent it back via email with no response.

14/07/2023 his sales assistant reaches out to me asking if I sent the form and I told her it was forwarded back to them on the same day. I was shock that it was only being attended to 2 days later.

15/07/2023 the bed is still standing at my place and has never been collected as promised. I even received a statement to pay for the bed that has never been canceled. This is the type of customer service that is rendered at bellville Russell's store from the Manager and I'm not surprised that his staff gives poor service as well. I even reached out to their customer service and have waited a whole week and have not gotten feed back or any help from them either. Please advise on how else I can get help on this matter as the Russell's team has failed me as a customer on various occasions. 😔