I can not believe the anger!

I've never missed a single payment on my Russels account (after I battled for 2 weeks to have a mattress replaced) My russels installment was due yesterday 7 August 2015. A very rude aggressive woman from Russeld called me today (Saturday) at 12:20.<br> <br> I informed the lady that I have a problem with my salary and that the payment will be paid soonest. I also asked her to move the payment date to the 15th to avoid a problem like this in the future.<br> <br> The lady was shouting and very unhelpful - I even asked her if the call was recorded because I could not believe that somebody would talk to me in this manner. I even asked her if she would like to have the furniture back because the payment is 1 day late. <br> <br> Maybe Russels should invest in training their employees to talk to customers. <br>