I bought a microwave defy from the Russell's in Stanger last year and the microwave started giving me problems and I sent in the microwave for repairs at Ressulls two weeks before the looting in July 2021 happened

I bought a microwave defy from the Russell's in Stanger last year and the microwave started giving me problems and I sent in the microwave for repairs at Ressulls two weeks before the looting in July 2021 happened. Firstly the shop didn't book in my microwave in for repairs till I started calling to find out what was the progress as I told and then the looting happened. I was patient and understanding wanted for the store to start operating but to my shock when I started following up on my microwave, I been ill treated by the store manager who lacks customer care and is rude. Upon contacting customer care to lay a complaint I was told that someone would contact me in 24 hours which never happened its a month later and the store manager has not provided me with a microwave instead he keeps brushing me and tells me that the distribution will call me, instead of calling me the distribution team buzzed me today and when I phone them back no one from the distribution team what's to talk to and informs there switchboard that they are not taking calls. In addition to this I have asked for the regional manager contact information and customer services informed that the store will give it to me but when I asked the store manager he refuses to give me the contact information. The Russell's group has left a foul taste in ever doing business with them. Ressull's group if you can't give me my microwave then give me my money back.