Huge Disappointment

I would give a zero rating, however I feel for the sales people who are based at the shops who are failed by after sales departments etc. I bought a bed on 23 April 2021 at Russells Port Alfred. The sales person promised the bed would be delivered on Tuesday 27 April, based on an email they received informing them that deliveries would be done. However on the same day, I received an sms informing me that the bed would be delivered on Thursday the 29th. This was such an inconvenience for me. To top it all, on the Thursday the bed is delivered, it was delivered at 8pm. Such poor , unprofessional service. It has nothing to do with the sales people. Worse when I complained online on the website, Faith Hlongwane Russells Customer Information Centre Agent, did not even try to assist, instead she told me to go to the store for a refund. It’s shocking how people are unbothered by service to customers yet they want jobs forgetting that if there are no sales, then there will be retrenchments. The salaries are paid from the business turnover which is as a result of sales. It’s important that companies communicate this information to each and every person within the business including the tea lady. It’s shocking how people neglect service, the one thing that ensures that their jobs are safe. If there is no service in one store/shop, then as customers we walk to the next until we get the service and value we pay for. I am afraid with the growth on the likes of TakeALot, and the lack of service at our traditional stores/shops, we will see more and more businesses closing down.