HORRIBLE TREATMENT

I bought a robe sometime last year from Russels in Phokeng near Rustenburg, in July this year I logged a repair request, it was taking from my place on the 16 of July. After a month or so I called on the progress or when will it be returned, the consultant who assisted me did not find anything to report , she then told me that she is going to escalate my complaint and I will receive a call from the supplier as to when it will be returned. I never received any call. I called again at least three time thereafter and everytime I would be told that the complaint would be escalated, that I will receive a call from the supplier. Th e problem I have which I communicated to these consultants who are the only point of contact is that;

1) this so-called escalation is obviously not effective because this complaint has escalated numerous times and nothing has come of it;

2) it seemed that the issue is between me and the supplier, that I do not have any relationship with the supplier but the dealer (Russels),

One thing which was clear from my communication with the consultants hey could care less of the inconveniences this is causing because right I laterally do not have anywhere to put my clothes.