HORRIBLE SERVICE FROM THE MANAGER

My mother laybe'd a TV at RUSSELLS STORE, BUFFALLO STREET EAST LONDON. On theb15 December we paidup all the balance and they checked her TV license status, they founded out that she is owing TV license around R5000. We requested the TV to be changed and be written under my name the manager agreed and He said he will deliver the TV himself on WENSDAY (20th December) the day arrived but the was no sign of TV. I went to RUSSELLS again on Friday (22 December) the manager did not even recall what he said to me, apparantly He forgot everything and he asked what he really said too me. The Manager of RUSSELLS said i must go and get an affidavit and my mother's certified copy of Identification document, I went back home ..and on the 27th December i went to the store again the manager this time was not there...and there was a lady called NCUMISA who helped me.They finded out that the MANAGER did not do anything to assist me..and she was also shocked by the affidavit i brought because there was no need of affidavit.She helped me and she promised that i will get the TV maybe Thursday or FRIDAY (28th or 29th December) the day arrived still there was no sign of TV. Today my mother and i went to the store requesting our money back AGAIN the MANAGER was not there and HE is not picking up calls that lady who helped me did again and she promised that i will get my money after 2 weeks because apparantly the store declined the request.Today i was not the only one complaining, even the workers from RUSSELLS STORE do not even know what to say...we have been travelling up side down wasting money but still no help.