HORRIBLE SERVICE FOR SOMETHING THAT IS PAID IN FULL

What a horrible service and treatment that you have given to a 70-year-old lady. You absolutely have no shame. My mother is sleeping on the floor because of your manager in Port Elizabeth who controls all deliveries. My mother is sleeping on the floor at her age.

We bought a bed for my mother from your company and it is PAID IN FULL. She received the first SMS informing her that the bed was going to be delivered on 05/02/2021 and that did NOT happen. She received another SMS to confirm that the bed will be delivered on 06/02/2021 AND ALSO THAT DID NOT HAPPEN. And no one even bothers to phone with an explanation.

She phoned on 08/02/2021 and she was advised that there is a new manager and the new manager decides what goes and does not go and this person has changed the decision. What kind of service is this? Truly horrible as the bed is fully paid for. Is this how you operate to black people?

Can you resolve this before the end of the day or else we are going to demand our money back and you can keep your bed. You are telling us now that the bed will be delivered on 17/02/2021. Where must she sleep until then? Resolve this and ensure the bed is delivered and we will cancel the sale and you can keep your bed!

CUSTOMER ID *** AND ACCOUNT ***9