Horrible service

I bought a bedroom suite and a blanket box from Russells on the 1st of July 2020. On Saturday the 11th of July, I received the blanket box and not the bedroom piece that I've ordered. This is now longer than the 10 working days that they have promised me. I phoned them on Monday the 13th to follow up on why I only received half of my order. They told me they logged a complaint and someone will phone me back within the next 24 hours. It's now been more than 24 hours and I still haven't received any feedback so I decided to phone them again today (15 July) just so that the lady could tell me that it was lying on the system but nobody responded to it yet. So she will log it again and now I have to wait another 24 hours.

All I want is for my things to be delivered. How difficult can this be? I am so sick and tired of people who are incapable of doing their jobs. I paid a lot of money for these items so either give me my money back or just deliver my stuff ASAP!!!