HORRIBLE SERVICE

I want to retract every good thing i said about Russells especially this branch Acardia. I did an online estimation to check if i would qualify for store credit. I did and got called by Tsholo from Arcadia branch. Everything was sweet and smooth at first. That’s how sales is anyway, people sell you dreams when they want you to take up their products/services. But this company, is the worst of the worst companies to deal with. I truly regret shame 🚮. I took up furniture worth over R30000 November last n i was told that i will get a gift coz of the amount i spent in-store. 4months later, it’s excuses after excuses regarding the gift they promised me. Latest excuse being that they moved from JDG to PEPKOR, how that is affecting me as a customer, i honestly don’t know but somehow 4 months later, it is the reason i am not getting the promised gift. I have to call each and every month to follow up on this gift… and i keep being told the store is still waiting on gifts. I even had to ask, if i should just forget about it coz WOW, how does a store gift take over 4 months when i should have received it same day. At least if i was never promised, i think i wouldn't have been so much after it but it was a promise and something that hyped me up to take more furniture putting myself in more debt than i intended coz i was promised a gift if i take more furniture. Anyway, not only am I battling getting this promised gift but my contact information was totally mixed up with my beneficiary’s contact information and that is my mother… so all my debt related enquiries went to my mother. I struggled so so much getting this updated. To a point where i gave up. Sometimes i get notifications but more often than not, they go to my mother. Had to put up with a very rude guy from the call centre by the name of Cornelius on the 30th of Nov last year. Absolutely rude guy who even said i am making my problems his problems and hung up on me yet contact information was not mixed up by me. It was not out of my own doing that contact information got mixed up exposing my personal debt information to my mother. I will never forget the horrible service i received at russells and JGD group call centre… and even the manner my case regarding my contact information was handled. I also updated my banking details in Nov/ Dec. Guess what, they were never updated and payments went off the old account. I wasn't aware until they contacted me and only then my banking details were updated. I have a credit facility account with them as well which is still not debiting from my new account to date. So whatever you do, stay away from Russells or any company associated with them. The kind of service i am receiving is truly motivating me to save up every cent and have enough money to close of this account and never again deal with them. I never wanna deal with Russells/ any JDG shops! It has been an absolute nightmare that i will regret for the rest of my life. Whoever is seeing my review, if you are intending to buy from Russells or any JDG group shops, please stay away from Russells and any company under JDG group. I don’t know since Tsholo (the lady who promised me the gift) is mentioning that they moved to PEPKOR. Take your money elsewhere, unless u are doing a cash sale and u dont mind being taken for a ride regarding a gift. Otherwise taking up any credit from them, believe me… U will regret shame. U will truly regret. I take back every good thing and review i said for russells. Best advise- STAY VERY FAR AWAY FROM THEM. They are horrible people.