Horrible service

I bought a TV (Orion) in August 2023 with some furniture for 36 months instalment at Russels Johannesburg jeppe street , and one evening while I was watching the tv there was an ink like at the corner of the tv and the ink kept growing and growing , I immediately told the Agent that assisted me to purchase she then requested I send the tv ref which I did immediately after 2 days I was told to bring the TV in store , which I did however they were still closed had to ask my husband to stand for me since I was rushing to work, while my husband was there waiting for the team to arrive (russels) Team ..the employee whom possed as manager was talking a whole Lot of Garbage in front of the customer who happens to be the husband of the person he was referring to, (no customer service skills at all), days passed with no feedback as to what’s to happen , I contacted the store to find out about the feedback I was told Supplier requested pictures..after few days I requested feedback as to what was the feedback after pictures were sent ? A day passed and I was told a box is requested by the supplier , I told them I do not have the box, a week passed no feedback I then called the stew to request feedback once again ..I was advised they still haven’t received feedback I told them it’s weeks and we still awaiting feedback from not having a box? I was told if it was a factory fault they wouldn’t be needing the box, I then asked who diagnosed the TV and decided that it’s not the factory fault because that was not communicated to me (a person expected to pay the TV every month) I was then refer to call head office number was given spoke to a guy that wanted to sound wise but was not making sense in all he said, the call ended with having not received the help and not understanding the delay as to why am I not being given feedback about my TV

3 full weeks with no TV and not explaining as to what is happening.. The guy went as far as saying the TV looks like it fell and russels is going to void my warranty, I then asked him How does a TV fall on its own, He the. Switched to im not saying it fell im Just stating some possibilities..

Absolutely gibberish When asked questions he couldn’t answer he decided to be mute the entire call until I hung up , I then after receiving the ref which I do not know how to use it when to use it 😮💨