Horrible service

<p>I called the call center asking for a settlement letter and i was told that it will be emailed ti me in not so long,the call was made at 9:00 am and at 12:15 i called again trying to find out why havent i received the letter yet,i was advices no,the letter will be emailed by 12:30 latest and still it was not done..i did explain to the agent that it was an emergency but no they could careless because i still havent received the letter.I then called yet again for the 3rd time and i spoke to a very rude lady Evelyn who doesn't even know how to talk to clients,i mean who raise their voice when talking to clients?is that customer service?Im very unhappy with the service i receive from you guys i mean i only wanted just a simple settlement letter.i will never do business with you guys ever again,im moving all my family elsewhere where our business will be valued,I mean this is absolutely unacceptable.</p>