Horrible quality of goods delivered by Russells

I have never felt so humiliated in my life like i was by Russells furniture. I have bought a Memphis 3 Piece Corner Lounge Suite and a Willow 7 Piece Diningroom suite at Kempton Park Branch and I was assisted by a lady by the name of Masego Mokgele. It was on a Saturday the 9th of July 2022 and I was told that the delivery was going to happen the following day on Sunday the 10th of July 2022. To my surprise, the delivery person only came in after 6 pm on Sunday in a very old looking bakkie that was even pushed-started when it left. To my disappointment, some young man came out of the car holding an alcohol in his hand and informed me that he was coming from Russells to deliver my furniture. I was utterly disappointed at Russells sending drunk people to deliver their furniture. When they finally delivered the furniture and left, I then discovered that the 3 legs of the table were wiggling even though the furniture came wrapped in plastics as though it was new. I was extremely disappointed at the poor quality of Russells furniture that got delivered to me even though this was supposed to be a brand new furniture that my family and I were looking forward to. On the 11 of July 2022, I received a WhatsApp message at 10:02 am from a lady who identified herself as Charlotte to check to see if I have received the furniture and I immediately informed her at 10:42am that I was not happy with the poor quality of table. She the responded at 10:49 in a WhatsApp message stating that she will inform the manager to exchange it. On the 12th of July, the same guys came to collect the table and again very late just before or after 7 pm which I found very odd and unprofessional. On the 13th of July 2022, I received a WhatsApp message at 09:00 from Charlotte stating that the table was going to be delivered the same day in the afternoon. We waited the whole afternoon and no table was delivered or any phone call from Russells. On the 14th of July 2022 at 18:50, I became aware of the delivery car outside my gate within the complex even though I was not notified via the intercom to let me know to open for them which I suspected that they tale-gated someone because I had to open for them when they left. I almost felt like my safety was safety and that of my family was compromised. The table again came wrapped in plastics disguised as though it was new. However, I was even shocked when I discovered that what was supposed to be a new table had visible scratches on some areas on top of it. I immediately brought the scratches to the attention of the drivers and expressed my dissatisfaction with the quality table delivered for the second time. What mickey mouse games is Russells playing with people's livelihoods? I am utterly disgusted by the appalling service I have received from Russells which has caused more distress to myself and my family.