HORRIBLE CUSTOMER SERVICE FROM RUSSELLS BIRCH ACRESS MALL

very horrible and bad service received from Russell's Tembisa birch acress mall. what is so disappointing is the service received from the store manager Maria. in late 2023 i bought defy top loader washing machine its been fixed for 3 times with no luck , they have been sending one and the same technician who knows nothing but to change the mother board not even checking the problem itself, i did address that with the store manager with no action taken this year 14 January the toplaoder gave me a problem as it was no longer spin drying and washing i had to report to the store and requested that the don't send the very same technician which they did he still changed the mother board what about the complains that i have shared that the is a burning smell when using it , that its is no longer working still my voice was not heard , now its even worse after he fixed or changed the mother board when i came back home the next day when i had to use it it tripped electricity and stopped working from that days. from the 15 i have requested the store to contact defy to come and assist till today no update the issue is still not resolve. i had to go to the store im talking about the 5th time the manager decided to give me the numbers of the defy manager by the name of nabeel . he told me that he is waiting for Russells to send him the reference to come and collect the toploader to check / replace till today nothing is happening talking about something that was said last week saturday. last year december i bought hisense double door fridge cash so afraid of the treatment that i going to receive should i have the same problem with it.

my sick mom with arthritis washing with hands and no one is bothered about that, so painfull to pay for something that doesn't give you joy at all. keeping something in the house that is not working. and Russell's come the debit order date they are so quick .

Maria and Russell's you really needs to start putting customers at heart we really buy this things for a reason. pushing sales but not customers first is not a good thing.

i bought this washing machine brand new but the challenges imfacing is like a bought a second hand toploader maybe it was gonna be working perfectly fine if it was a second hand.

yesterday i called the customer service the lady there by the name of Ayanda Miyeza could not even assist to resolve the issue or guide me instead she kept on telling me what i already know.