DC
Dayle C

1 reviews | Active since Mar 2009

18 Jul 2016, 14:11

Horible Service

<p>I app**** a week ago for a lounge suite and the application was pending on verification details.</p> <p> </p> <p>I have given you my bank statments and my payslip, and you have acces to my ITC details there you can see what my work details are. I have been waiting since this morning 08:00 for you to phone. </p> <p> </p> <p>Every time i check the status from the store they say you phone and i have had no calls on my work or personal phone.</p> <p> </p> <p>I find this utterly disgusting service. If this us not approver and delivered before 18:00 tomorrow then just cancel the order and i will go somewhere else that wants my buisness.</p>

0
Replies (4)
Russells and Joshua Doore
Russells and Joshua Doore's reply18 Jul 2016, 15:23
Official

Good day

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ********** 160.

Thanks and kind regards,

Customer Resolution Center

DC
Dayle C's update19 Jul 2016, 13:29
Reviewer Update

I have had no feed back from head office as yet. The caledon branch is going out of there way to help. They say that their is some kind of a cancelation done.

DC
Dayle C's update19 Jul 2016, 15:47
Reviewer Update

I recived a call from the finance department, unfortunetly i missed the call. I then phoned the number back enquiring who it was and some dumb woman answered the phone I think her name is Queeny and she said they will phone back.

While i was speaking to her she put the phone down in my ear. I then phoned back and confrunted her telling her that she was rude putting the phone down in my ear, and then againg she put the phone down in my ear.

It is almost 18:00 and i have had to resing the doc because some dumb person did not do their work properly and i have not recieved my goods. So because of the service i have recieved from the head office i want this application canceles because you have no respect for me and that you don't want my business and i will be going to OK furnatures.

Try and convince me to stay impress me, offer me something i cant refuse.

If i have had no comunication from head office by no later than 9:00 i will be canceling everything.

Russells and Joshua Doore
Russells and Joshua Doore's reply21 Jul 2016, 10:20
Official

Good day

Thank you for bringing the matter to our attention.


We apologise for the obvious disappointment and inconvenience caused. This matter is

Thanks and kind regards,

Customer Resolution Center