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Elaine D

1 reviews | Active since Dec 2013

10 Feb 2016, 12:08

Harassment

I have a big problem with Russell's which is now known as Joshua Doore I have purchased 2 flat screen tv's from Russell's which I have managed to free the 1 tv and paying the other tv I am still paying the other tv which brings me to my complaint I have been making payments regularly every month before payment due and I having been receiving calls non stop from Russell's head office saying I have not made payment and I have an outstanding balance which is ridiculous as I have proof every time payment has been made its really annoying n frustrating as a paying customer and I explain to one person then I get 5 different people phoning me and telling me the same thing it is totally unacceptable I will never make a mistake n purchase anything from Russell's o Joshua Doore they need to get people who knows what they doing and stop harassing their paying. customers. Miss .Naicker

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Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply10 Feb 2016, 14:08
Official
Hello Elaine34,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Thanks and kind regards,
Customer Resolution Center