Half a bed

My wife and I bought a bed at the Russels store on the Bluff 24 January 2016 and had it transported to Jhb where we have moved to. I only moved up at the February so since then my wife has only been sleeping on the one side of the bed. Since I have arrived I have been getting terrible back and neck problems and I complained to my wife that the bed is really uncomfortable. Last week we decided to turn the bed around and that when I discovered why I have been having problems. My side of the bed felt like there were no supports other than the springs digging into my back my wife's side of the bed was perfect. So we contacted the Bluff store a number of times with the answer of our manager is not in please try again later. Finally this morning at 11am we got through to the store manager and they inform us that it will take 6 weeks for them come out and check the bed. I can barely sleep as it it with all the back and neck pain and now I must wait another month an a half for them to check my bed. I must now suffer due to your excuse of quality checking and lack of staff. Totally unacceptable.