Great Disappointment

Terrible service and lack of communication. I purchased a lounge suite on line on the 1 October 2020 from Russells, it arrived on the 6 October damaged and nothing like the picture, it was a small Chinese lounge suite. I logged a complaint via email and telephone, and todate I am still being given the runaround for them to come collect their lounge suite and refund me. Terrible service, I will never support them again