Good Delivered Demaged

Still No Response on my Original report i got an automated response with lies of the matter being escalated and still no one has responded to me directly,<br> <br> I thought this was a shop thing obviously this goes from shop level to head office it must be part of their training to teach their shop managers to lie to consumers just to make them feel better.<br> <br> how can i wait for 8 Months to get my good exchanged for proper value for money goods as advertised when i bought them not these banged up good i received,<br> <br> the fridge has 2 big dents on the front upper door and the stove looks like someone drove a Nail Hammer or an Axe to the side of it i paid for new good and received this how Hurtful.