Give back the money!!!

<p>I called JDG(Russells) regarding a Club Fee refund for the last 14 months. When I initially signed up I specifically stipulated that I don't want any marketing material sent to me as it would be an unnecessary expense on my part. I've called in Feb 2016 and they had the club fee removed after discovering that I've paid for something I didn't receive, however they refuse to refund me the months I've paid. I haven't received a single magazine for the 14 months that I've been paying but I get a statement. Aren't statements usually accompanied by a magazine?</p> <p>I never missed a single payment and they always got their money on time.</p> <p>I called in again today and requested to speak to a supervisor 'Zodwa' who refused to listen and continuously spoke over me. She also had an arrogant and sarcastic tone with me which any customer wouldn't appreciate. I lost it with Zodwa as she refused to listen, for which I apologize for. She constantly told me that I will not receive my refund in a very abrupt manner. I am a manager in the customer service industry as well and that wasn't customer service I received today.</p> <p>If ever there were to be a feedback survey I'd give Russells 0 and Zodwa an even bigger 0 for disregarding a customer. </p> <p>How can they treat a paying customer that way?</p> <p>There was absolutely no attempt in wanting to listen or assist and treated me like an idiot.</p> <p>I don't need the money but what is fair is fair.</p> <p>I don't know how many customers they have but do they treat eveyone like this? I could be returning business for you and even refer people to you but after my experience that ain't happening. </p> <p>I WAS CHARGED FOR A SERVICE I DIDN"T WANT OR AGREED TO AND BELIEVE I SHOULD GET A REFUND FOR THOSE MONTHS I PAID.</p>