Furniture

I purchases a dining room suite and a bedroom suite from Russell's Humansdorp for the total amount of R13728.00 on the 20th of June 2019. I paid cash for the purchase with my debit card. The Warehouse called me and told me delivery will take place on 21June 2019, but phone me again within a few minutes and changed it to 22 June 2019. We waited the whole day on 22 June 2019, no delivery. On the 27th of June 2019 the Warehouse called me and told me that delivery will be on the 28th of June 2019. The delivery truck arrived on the 28th of June 2019. Their policy is to open and unwrap all packaging protected material themselves to make sure the furniture is delivered in good condition. When the unwrapped the mirror case it was damaged. Their policy further is that if any item is damaged, the whole delivery must go back to the Warehouse. I went to Russell's Humansdorp on the 29th of June 2019 and cancelled the purchase. I had to went to the Bank to get a statement of my account to submit to them, they made a copy of my ID document and I signed a cancellation form. On the 4th of July I phoned the Store Manager at Russell's Humansdorp and was told that the refund is authorized and the money will be paid on my Bank account within 48 hours. I phoned Russell's Humansdorp again today the 10th of July 2019 and was given the telephone number of their H.O. Head office gave me another number for their Retail Financial Dept. I spent 28 minutes on phone calls only to the Retail Financial Dept without any success. UNACCEPTABLE!!!!!!