YS
Yolanda S

1 reviews | Active since Nov 2015

16 Nov 2015, 11:59

Fridge repairs

I bought a refridgerator cash at Joshua Doore in September 2015 and within 2 days i realised that the water dispenser was leaking, i reported at and they said a tachnician will came and fix it but they did not. On 8 November 2015 the fridge was warm inside and everything melted, i just decided to take it back to the shop because it was clear that it was faulty and my understanding was it is under guarantee because i only bought it two months back. The Manager told me to take it back home with me because it is no longer theirs, and wait for the to send a technician. I siad i will leave it there because i cannot go home with a brand new fridge that is not accomplishing it's purpose, reminding him that they did the same thing and did not send the technician as promised the last time.

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Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply16 Nov 2015, 16:19
Official
Hello Malandana,

Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is ***.


Thanks and kind regards,

Customer Resolution Center