1 reviews | Active since May 2015
Fridge not stopped working
On the 24 December 2014 i collected my fridge from Russells storeroom in Tzaneen as instructed after 5 days of purchasing the fridge. The fridge was connected and worked normally i did not have any problems as i was happy with the choice of the item i purchased. the problem started on the 20 April 2015 when it suddenly stopped working, i contacted the shop and they sent a guy on the 24th April to repair it and 3-4 days after that it stopped working again. The guy come back and tried again to fix it but i don't think he understood what was really wrong with the fridge thou it worked for another day or two and stopped working again. i went to the shop on the 30th April to really express my frustrations and to date i just get promises after promises and stuck with a fridge that is not working and i don't know if , when and how my problem will be resolved. i am frustrated because i paid cash for the fridge and i don't and yet i don't have any place to put my food now.
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
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Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is ***.
Thanks and kind regards,
Customer Resolution Center
