***** and Bad Customer Service!!

I, AR Wentzel, hereby respond to my complaint posted 8th December at 9.45am (Tuesday) with regards to my request for further investigation on a consultant (Lebogang) **********ly adding comprehensive insurance on my account. I have also requested a detailed settlement letter - with interest and insurance only charged only up until 31 December 2015.<br> <br> A Week later after receiving a response stating the matter will be looked at with the reference number : ***, i have not received any feedback YET have had an additional amount of R811 deducted on the 13th December 2015 - (my normal deduction date is the 1st of every month)<br> <br> I have STILL NOT received any assistance and will NOT recommend Russells to any consumer!!<br> <br> If I do not have a response - with actual paper work and feedback - within 8 working hours, I will have no choice but to take the matter to the NCR. I have every right to request a settlement letter at any stage, and there is not right to deduct money from my account when I AM NOT in arrears nor have requested an early deduction!! <br> <br> THIS IS UNACCEPTABLE!<br> <br> Email: [Email Removed] <br> Contact: ***<br>