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Byron B

1 reviews | Active since Aug 2012

29 Jun 2016, 10:29

False hope, time wasting no customer service

<p>I called wynberg branch regarding the 13 piece monarch pot set. I was told by Jeremy their was enough I requested one he said it's fine. I called a cab to take me their when I arrived they told me they can't sell me any and the manager is not their I made a manual payment Jeremy told me he will deliver it by 6pm. 6 pm came I never heard anything I called the store no answer the next morning he called and advise he will sort it out by this after I as aid its fine I will come in when I came in he spoke to the manager she spoke to him like I was not even their I was told I can't have it their is stock which I paid for but I couldn't have it. I wasted my time and money by going their I have concluded and I will never purchase at any of the stores again. Mr Orrie however from retreat was great he managed to help me. </p>

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Replies (3)
Russells and Joshua Doore
Russells and Joshua Doore's reply29 Jun 2016, 15:15
Official

Good day

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ********** 493.

Thanks and kind regards,

Customer Resolution Center

BB
Byron B's update23 Jul 2016, 04:23
Reviewer Update

I have still not received any communication regarding this. Dont bother either

Russells and Joshua Doore
Russells and Joshua Doore's reply23 Jul 2016, 07:46
Official

Good day Byron


Thank you for bringing the matter to our attention.


We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.


Your reference number is ********** 493.

Thanks and kind regards,

Customer Resolution Center