False Black Friday Adverti*****t.

On Friday, the 23rd, I saw a bed that was under Russells’ Black Friday sales on your website. Because I prefer to physically see products, before purchasing, I went to the store so I could buy the bed. I arrived at the East London, Buffalo Street store, and was assisted by a store employee. She had taken my documents so she could photocopy them. Point is, we were in the middle of payment when a the store manager came to us saying that stating that the bed I was in the process of buying was to be replaced by another. Take the Cozy Night Duchess (Queen) bed, from Black Friday sale, and replace it with Cozy Night Bishop (Queen), which is not what I was there to buy. This is the very same bed I was paying for, having travelled from afar to come and buy a bed, seeing the bed but being told that I can no longer buy it. The bed I saw was R2 200… How is something taken down on the day of adverti*****t, in the middle of payment. You had attracted customers from far and out, only to take back the product in front of the customer’s eyes. My sales consultant was Brenda and the lady from the call centre was Mishka, I had called the number on the catalogue and Mishka was on the other side of the phone. I lodged a complaint, right there and then, and was given a reference number of ********** 990. I am waiting for feedback for this incident, I am not happy and this is the worst treatment that can be given to a paying customer, in their presence.

Please contact me on 083 ********** and the name is Nomacamagu