False adverti*****t

Russell's was running a special of a couch with a free ottoman included. I made a purchase and it was credit. Firstly I had a problem because my application was not submitted I had to call them several times until it was fixed. Secondly the order was delivered without a free ottoman. I enquired with a sales agent who firstly told me that my application was done after the special which is not true. He then told me that the special doesn't apply when u buying through credit and again I told him that's not what I saw on the advert. A promise was made that he will order if for me but until now I haven't received it. I will be paying them end of this month but I am not a happy customer. This is false advertising. At this point I feel like I should return everything I purchased and go find another furniture shop that puts their customers first. I remember also when I called to enquire about my order a rude consultant answered a phone she was rude and ended up hanging the call without assisting. This is poor customer experience and I am not treated fairly as the customer.