Failing to give feedback

Hi There<br> <br> I am very disappointed and rather mad about the service i received from one of you stores at Birch-acres mall, Joshua Door/Russells. I bought a bed cash on the 28/06/2015, it was unfortunate that the beds where finished, Bongi assured me that they will order one for me from warehouse, in the mean time i should pay for the bed and the delivery fee and they will call me during the week of when do i want the bed to be delivered,which i didn't have a problem with that, they failed to do that, on the 05/07/2015 i went again to the store to enquire, i was assisted by Sakhile who assured me that he will deliver the bed on the 06/07/2015 and would give me a call of which he did not, i had to knock off early to go enquire again of whats happening, i got there and the service i still received was very poor, it shows how *********** and unprofessional the staff you hire is, it was my first time purchasing in that store and my last. i may not have spent a lot but getting such treatment really did hurt me, as no one even apologized or showed remorse for the customer service i got<br> <br> Kind regards<br> Neo