Failed Promise By Russels/Joshua Doore (Mt. Frere)

I bought a bed from Russells more than 7 days ago and they promised to deliver it the next day. After seeing that delivery was not done 5 days later, I called their Customer Service Call Center and was promised that they would follow up with the Mount Frere branch where I bought the bed. The branch called me withing 2 hours to say they would deliver the bed the next day. To this day, the bed has not been delivered!!! I will go and demand my hard-earned money from them, including the delivery charge that I paid for, tomorrow. I hear that I am not the first one to have gone through this with this furniture group and it is time that they get their act together or lose customers.