Failed Delivery & Lying to Customer

If I could give negative stars and a neon warning sign not to purchase from this company I would. What an absolute mistake purchasing from Russells online. Firstly it was only supposed to take 2 - 5 days to deliver and the order was placed on the 2nd of December we are now way past 2 - 5 Days, Secondly the driver tried to deliver on Sunday we were closed asked him to please come back on Monday which did not happen, Thirdly phone on Tuesday get told it's our for delivery, phone on Wednesday and get told it's been forwarded to the complaints department and they will have to get back to me (complaints department takes 24 working hours to come back to you) to advise when I will finally get what I ordered and lastly today I get an email saying that the warehouse doesn't have stock at the moment and that they waiting for stock from the supplier

So from my item being delivered on Sunday to it now being out of stock ???????

Exactly how long should I wait for my delivery in terms of your customer service cause at this stage it's just ridiculous and how is there no stock when you literally tried to deliver it on Sunday?

Congratulations your customer service is pathetic and to top it off you lie to your customers as well (Have the message for the failed deliver as well as the bull**** email saying they have no stock)