Factory Fault Beds-waiting for one year

Bought a bed in November 2014 and after 1 month base broke.Inspector came out in February 2015 and said it is a factory fault and they will exchange.Second bed was delivered and old bed wasn't pick up.And after a month we sit agian with the same problem.We spoke with four managers in the last year and last week Lunga said that she is busy with arrangement for pick up. And when we call now she is either of sick or gone out. We need assistance ASAP and its very poor service.We had been sleeping uncomfortable and are having back pains. No is coming back to us and we are sitting with two broken beds. Can this matter be resolved ASAP. I HAD ENOUGH and its time for the CEO to step in.