Extremely poor service

<p>I bought a coffee table at Russells more than 3 months ago,but wen I got home it had a defect and I took it back immediately, a month down the line when I realised there was no contact or what so ever I went to the store to lay a complain and a lady by the name of Shirley who has since resigned gave excuses over the fone over and over again.I later started talking to the manager of the store that has since resigned also, he said he will phone the warehouse and he did zilch and had since left the shop.2 months went by I was allocated another manager that said she will do by all means possible to get back the table and do my refund, but it's now three weeks since I have been going to the shop for my refund fr those 3 weeks and nothing done,what made me angry was when I went there they gave me yet more excuses,I have been polite,phoned their head office but I guess I'm just a non valued customer. When o suggested they borrow money from their sister furnisher shop the current manager refused and told me that she can't do that and if I want my money today I must sit in the shop till they get their network back of which I saw as rude as I had thongs to do but she had the audacity to tell me that whereas they have wronged me.As I left the shop I received a call from.a guy named John that asked me to.go back to the store he'll try sort out my refund,I left anyway as I had earlier suggested that but because I appeared stupid to them they ddnt even bother to try.I feel Russells do not have customer etiquette. Til to date I stil.havent received my money and they haven't even tried to contact me as they want me to contact them,I use my petrol n parking morning to go to them.I just want my money and I am disappointed as this shop has been my grandmothers greatest trusted furnishers store.I'm deeply disappointed and will never advice a person to shop at Russells. </p>