EXTREMELY POOR ONLINE SERVICE

I purchased a stove for my Mom online in the rural areas because this store is closer to her and boooooy do I regret that. The description of the item does not even indicate that it's not a normal plug in stove. I have been told to get an electrician to install the stove. They won't exchange because this is past a 7 day exchange policy which was neither communicated to me upon delivery or at anytime before delivery. I have been given at least 5 people to speak to and a wrong number too.