MB
Mohamed B

1 reviews | Active since Jun 2016

10 Jun 2016, 13:24

Extremely Disappointed with the service

<p>On the 28.05.2016 i went into the store and purchased a bed, 50inch tv and surround sound to the value of R20736.00.</p> <p>The items were scheduled to be delivered within 48hours. Today is the 10.06.2016 which is 13 days later and I have ONLY received the bed and tv which was delived on the 08.06.2016. My wife has also been diagnosed with meningitis due to us having to sleep on the floor during the ridiculously coldnights. I have been constantly contacting the store and have heard a thousand excuses and empty promises. </p> <p>I did not in my wildest dreams expect the customer service to be so appauling. I am still waiting for the store to make contact with me and I would like comsumers out there to be aware of the pathetic service our local store, Joshua Doore offers. PLEASE stay AWAY!!!!!</p>

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Replies (1)
Russells and Joshua Doore
Russells and Joshua Doore's reply18 Jun 2016, 09:09
Official

Good day Mohamed


Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is ********** 950.


Thanks and kind regards,

Customer Resolution Center