Extremely Bad Customer Service.

Russell's Wynberg Good day My experience with Russell's is a very bad experience I ever had in my life. I bought a lounge suite more than 3 month ago to my regrets on delivery the the couches got damaged by the guys who delivered the lounge. So I layed a complaint with Russell's and told them to come fetch the lounge for I'm returning it due to damage. I've waited over a month for them to collect the damage goods. Finally when collecting it we as a replacement they said we have to pay a difference of R2000 on the new one we selected, so we said no we not paying a sent we want our money to back,now Russell's (Wynberg ) manager Roxy is being arrogant, rude and even putting phones down while you still talking to her about our reimbur*****t. The sales lady (Gertie ) on the other the hand is giving the same treatment. We paid 10K cash for this lounge suite. Now we are struggling to get our own money to back. This is not right nor is it fair the way we are being treated for our own money. I'm a very unhappy angry ****ed off customer.