****ED TO THE CORE WITH RUSSELS NELSPRUIT

we bought a combo at Russells in Nelspruit, (TV, L-Shape Couch set & Queen Bed) we have the items for more than a year, on the 10 February 2023 I reported my TV, the screen just went blank, they than said that a tech will come in and see what was wrong, 3 occasions there was an issue with the tech getting to me, I took leave to assist the tech, the last try was when they called & said that the TV needs to be checked or else the job card will be closed all was done, I called the tech (Themba) he said EISH its worst than I thought but the Nelspruit Office will send me the report, until now nothing now my patience i DONE, 2 weeks ago i than got assistance on their whatsapp line & that's when i found out that my TV status is Uneconomically to repair... I called the Nelspruit branch and spoke to the manager he told me straight, LISTEN HERE I CAN'T HELP YOU BECAUSE THE TV IS NOT IN MY STORE I THEN SAID THEN HOW DID A TECH COME TO MY PLACE AND ISSUE YOU A REPORT SO THAT MEANS THAT YOU HAVE FEEDBACK HE SAID I CAN'T HELP YOU, BRING IT IN MY STORE, I SAID SO THAT MEANS I WILL WAIT ANOTHER MONTH OR TWO HE SAID WELL THAT'S NOT MY PROBLEM & DROPPED THE PHONE IN MY EAR. Payment goes off every month paying TV that's not working- I also launched a complaint at his head office ASWELL...