Dressing Table Damaged and Russells not willing to replace

I lay-buyed bedroom suit at Russells because my wife liked it . I lay-buyed it at Secunda Russells on the 17 October 2017 and requested it to be delivered in the rural village of Tzaneen at Mbhekwana. Last payment was made on the 08 December 2017. The delivery was made on the 11 December 2017. To my surprise, the delivery man did not assemble the furniture to ensure that the people in my family can see it and confirm good standing, instead he just dropped the furniture and left. I went home on the 24th December 2017. I assembled the furniture on the 25 December 2017. On the day of assembling, i saw that the dressing table has damages on the left side door , the dressing table also have loose holes at the back, seems like the manufacturer wanted to put *****s but did not. I did not do anything as i was not sure if the store was working on the 26th and It was time to rest with my family. On the 02 of January 2018, i went to Russells Tzaneen to report the problem. I even took pictures of the damaged area and showed it to the manager. The person who was helping us in the store said we were supposed to come within 7 days of delivery. I asked how were we going to know that because we were still at Secunda at the time of delivery and the delivery man did not assemble the furniture. Up to date, the dressing table is not yet collected and i am back at Secunda. I don't know when they intend to collect it as there is no one in the house during the week. It seems like the furniture was delivered to me intentionally with fault because it was not bought at the area of delivery and they were aware that i am not home yet too. Ticket number BR-JAC- ********** 8-80 was issued to me for product complaint . I am starting to question if buying furniture at Russells was a good decision or will live to regret. I bought corvette-2pce-bedroom-brown-polyurethane for R10999 with handling fee of R520. Total paid including vat R11519.00. Where is value for money in this case when i have to get such service of damaged products and the store not willing to help me.