Double Debited My Account

Russell's double debited my Account with R1000.00 on the 20 January 2015. <br> On the 21 January 2015 i reversed the one debit. <br> <br> On Thursday 05 March i spoke to a guy concerning a letter that i need. He told me it will take 48 hrs. I explained to him that i am in process with an application at another company but they declined me because i reversed this debit. They will only approve my application with a letter from Russell's stating that the debit was reversed because of the double debit. <br> <br> This morning (09/03/2015) i still did not get any letter. I phoned back and spoke to a Fazlan on *** at 08:21 am. She assured me that i will receive the letter by 10:30 the latest and also confirmed that she escalated this query. <br> At 11:00 am i phoned back as still no letter received. First she told me they are busy drafting the letter and put me on hold.. when she came back to the phone she said they cannot give me this letter because they double debited me as my account was in arrears. <br> <br> Last year September my debit order did not go off for some reason, error on their side which was confirmed by the call centre. From about November i am paying a R1000.00 on this account.