Don't buy from Russell's

I recently had a lay-bye with Russell's Voortrekker street newcastle.the lay-bye was cancelled due to financial difficulties.i spoke to the manager and he asked me for my banking details so that they can refund me the money that was already paid towards the lay-bye.i had given him all the information he needed and he told me that the refund will be in my account within 15 working days.after 15 working days I go back to the store to find out about my refund only for the manager to tell me that he needs a copy of my ID,he claims he tried calling me but I know he is lying.anyway I told him that I am not going to wait another 15 days for the money and he told me that the money will be in my account Friday or Monday latest.the money is still not in my account.i called the store to speak to the manager and there was a lady that told me the manager is on a call and that she will get him to call me back.that was yesterday and I still have not heard anything from the manager.i feel people should know what a useless company Russell's is and that the customer service is absolutely ****.do not ever buy or do business with those people unless you looking to get endless hassels.