Dissatisfied customer

I am highly disappointed with your delivery service, I opened an account with your Queenstown store on the 18th of June, and I gave them wrong address because when the delivery guys called me they told me of my mistake. But up to date the store manager still can't get my stuff delivered to me as she says it's still stuck in Port elizabeth with the warehouse. To top it up when I called to enquire I was told on the system it shows my stuff is delivered to me and signed for of which that never happened. *** is my number