Dissappointed BAD service

I bought a queen bed base set in 2014. In march 2015 I reported that the base of the beds has broken. I was first surprised that the lady assisting me just told me that since I bought the base set cash, my warranty had lapsed. I contacted Slumberland myself and I was advised that the sales lady should explained that I even though the warranty had lapsed but I can still pay a fee (warranty fee). I went back to the shop and we completed a form. She explained that the form will be sent to their Head Office. <br> <br> I paid the warranty fee and then waited for my base. I constantly advised the store that in April I'll be relocating from Mthatha to KWT and asked them to send the item to KWT because there was a delay.<br> <br> UNTIL today I haven't received the replacement base. I have made numerous call using my airtime trying to get the replacement. There's been stories like: the base arrived in Mthatha warehouse but mistakably was given to other customer. The Store Manager has been trying to assist but I can say it's not enough. I was once contacted by Mthatha warehouse and I informed them that I have relocated.<br> <br> He advised me that I should go to Joshua in KWT, all I can say there's no hope at all!!