DISSAPOINTED ON RUSSELLS

I bought a wardrobe at Russells in Cofimvaba on the 23rd of December 2019, today is the 2nd of February 2020 it had not been delivered, that call I made to them was on the 30th of Jan, they promised to call back shortly and guess what, that was a lie. I sent them a message on their facebook inbox and I was told that they I should call the store I bought from they deal with Facebook not delivers, is that how to respond to customers? I am hugely disappointed on them