DISGUSTING SERVICE FROM RUSSELLS ACCOUNTS

The accounts department need to sort their stuff out. A debit order was signed in store for payment on the 25th. On the 26th I get a nasty sms my account is in arrears. I made a cash payment. On the 30th they deduct another installment without any notification. After calling them I was told to make a bank reversal which cost me R45 which they owe me. Today I get another sms stating I'm in arrears. After phoning them again I get told to ignore it as it's a system error. Really fix your damn system and refund me my R45.