Disgusting service

Made an order for 2 bedroom suites on 28/11/2020. Cancelled the order but changed my mind and told customer care to reinstate order. My c4edit card was charged. Received a message from courier saying that order will be delivered on 02/12/2020. Made arrangements for someone to be home. Russells did not pitch with furniture. Customer care department said that it has been shipped and handed to couriers but cannot even give me a tracking number or name of courier as they say it was bought online. How outdated is their system? This is pathetic. They wont even transfer u to someone higher up. Can someone please give me some answers!!!!! Received a mail from someone by the name of Alridge Petesen but cant even get hold of this person. Customer care has never heard of him!!! In the meantime Russells us sitting with my money and their furniture!