Disgusted!!! I want my money back!!!

I am disgusted with the lack of customer service I have received from Russels aka The JD Group! I bought a bed, that is faulty. Long story short... I must return the faulty bed to them, as per policy they are unable to collect it due to the fact that I did not pay a delivery fee in the beginning.

I have been struggling with them for almost a month and this is their decision.

Yess russels that is because I collected my bed from the store when I bought it. Why must I bring back Your faulty **** to the store?