Disgusted by the level of service ????????????????????

On the 8th of May 2019 i bought a fridge at Russells, the branch at Wynberg. They were all hands on at the time of purchase and i ended uo purchasing several items that day.

On the 11th of May noticed that the fridge u had purchased wasn't cold yet the loght was on.

I went to the store to report the issue and i was advised they will log it with Defy and have someone sent out to have a look at it.

I explained to them that i am at work almost all thw time and whoever they will send out will then have to confirm the time so that i ensure i am at home.

I received a call after a week to confirm my address and when i asked the person when will they be voming through they dropped the call.

While at work se day i received a call from them saying they were outside my place and that no one knows me there exact words "why would you lie about your address"

I dropped the phone because i was at work and couldn't deal with such at the time.

Waited another week no one came. I then went back to the store and they said they would escalate the matter they would give me a call the following day before 13h00.

I did not receive a call the following day, i went back to the store to enquire, i waited from 15h30 till 16h30 with them talking on the phone and not being provided with anything useful.

I left and went back the day after as at this point i was very irritated. I got to the store and they advised me that their head office agreed to give me a brand new fridge and they advised me it would be delivered to me by the 2nd week of June. I told them i would be home that Friday they can deliver, i waited the entire day and they did not show up. Keep in mind i had bought groceries yet again to out in my fridge and i had to give them away

2nd week i got a call from their head office contacted me to confirm if the fridge was delivered and about the service i told them, the day after the branch called and assured me that my fridge would be delivered yet again.

I am still without a fridge, no feedback, no one is doing anything. I am disgusted by the level of service in that store.

It was all happy days when i was purchasing now that they need to fix what is wrong they treating someone like this.

Never in my life will i ever recommend someone to buy there.

The head office did not even follow up after informing them that i did not receive my fridge. It's been 2 months of not having a fridge that i paid for in cash.

Help me get my money back, they can have their broken fridge, keep the new one for someone else.