disgruntled customer

Hi Mr Deon

As per our telephone conversation this morning I have advised you that you never paid the extended guarantee when you purchased your

Lounge suite. Legally we are not obliged to assist in this matter as it falls outside the supplier guarantee , however after your explanation

I agreed that we would let you pay R4000 as EGT and we will follow the Extended warranty process to have your lounge exchange.

I must state that this is our firm offer and should you not be happy I will advise that you seek legal advice , So please address all issues

With me and I will escalate if need be . We await your final decision whether you take the offer or you escalate the matter .

Hope you find the above in order , we would love to keep you as our customer.

Kind Regards

Sipho Matshoba

Area Manager Durban

88 Broad Street Durban

To date nothing has materialized!