Disastrous delivery

*1/5 stars - Unsatisfactory Delivery Experience*

I am writing to express my extreme dissatisfaction with Russell's Pier 14. On 6 December 2025, I was informed via SMS that my furniture would be delivered. I confirmed with Russell's, cleared my schedule, and made arrangements for the delivery. However, an hour later, I received a message stating that the delivery would be rescheduled to 11 December 2025.

As a result, I am left without essential furniture, including a bed. I contacted customer care, and they stated that someone would respond on Monday, which is unacceptable. I expect better service from Russell's.

I urge Russell's to improve their communication and delivery processes to prevent similar experiences.