Disappointing service

<p>On the 02.02.2017 I bought a bed at Russells Kokstad...I requested to get the bed on the same day...When the bed was delivered,it was a bed with dust,the bed that was on the display..It was not communicated to me in advance that I will receive a bed in that state...I was very upset because I could have decided otherwise if I was told in advance....I tried to get the manager's contact number and I tried explaining the situation to him...He told me that he did not sell the bed to me I should talk to someone who sold the bed to me...I was further told to bring it back so as to get a new one....Please bear in mind that these are costs I am not willing to bear...</p> <p> </p> <p>I called their call centre this morning to report my disatisfaction. I spoke to Zhea who told me that they were trying to make me happy by giving me a bed that was dirty on display...My issue is that this was not communicated to me...She further told me that customers are not allowed to call managers after hours...but my wonder is his response...is it condoned by the company? I have been trying to call the store and no answer and I am 80km away....</p>