Disappointed with Mattress Quality and Lack of Support

I recently purchased a king size bed from Russells Online, and it has been a deeply disappointing experience. Within less than a month, the mattress began sagging and lost its structural integrity — hardly what I expected from a reputable retailer.

After noticing the defect, I tried every possible channel to get help: online forms, calls, WhatsApp. I was initially contacted by someone named Semone, but I was unavailable at the time due to work commitments. Since then, I have made repeated attempts to reconnect, only to be met with automated bot responses and complete silence.

What’s worse is the lack of after-sales support and accountability. I now regret ever using Russells' online platform. Their customer service has failed me, and I hope posting here helps me get the attention this issue deserves