Disappointed desparate client

I recently went to Russells furniture store in Protea Glen Mall to lay bye a microwave, plasma TV unit stand and a 3 seater couch, I then called the store on 9th May 2018 on this number ********** to enquire what time the store closes as I wanted to pay off my goods and was advised that they close at 6pm. I got to the store at 5:30 to find the doors closed and the staff was still inside. I was understanding and decided to go back to the store on Sat(28.05.2018) to finish my lay bye so I can get my goods. As I was paying I asked the manager what time the store closes and I was here at 5:30 and the doors were closed he then confirmed that on the 9th they closed early as he needed to have a staff meeting. Which is understandable, he then advised that I will receive a call on Monday for delivery to be arranged. Monday went by till Wednesday no call from Russells to advise what is happening, I decided to call on Thursday to find out what is happening, I then dialed the same number as above however the number was engaged the whole day, I then called their head office only to be told they can't pick up my delivery with my ID or cell number and that I need to provide them with a invoice number which I didn't have at the time. After about an hour of me trying to find out what is happening I then receive a call from Brian the manager to enquire if I received a call for my delivery and as soon as I responded "no" he then cut the call short and hang up. Minutes later a call from Vusi comes through telling me that they calling me regarding my delivery for my couch, I enquired about the other 2 goods which he advised that he knows nothing of, I told him to confirm with the store what's happening and contact me back so I can get all the staff delivered to me on Saturday(19.05.2018). The day goes by without anyone calling me. I then decided to call the store today to find out what is happening as I don't have any confirmation about the delivery that is supposed to take place tomorrow on the same number. I spoke to the manager again and he was just so casual about the whole matter and saw no fault in what I was telling him. Only today I am been told that they don't have any stock for the microwave and the TV stand.

Now I believe this is no way to treat the client, I shouldn't be the one who is doing the follow ups. I was supposed to be advised earlier that they do not have stock for the other two goods and given an option to wait for all goods to be ready and let them deliver what they have.

Their customer service is so below a 1 rating, no acknowledgement and accountability from the manager and whenever you call their stores or head office the people are just not willing to help or at least pretend to care.

I am not one to complain however I feel that the service is by far the worst service I have ever got and that they need to improve as they I called their head office I was advised that earlier on the was a complaint against the store as they are the one's who gave me the managers number.

Please help I seriously need the goods asap.

Your assistance will be highly appreciated.